Now that I have embarked on an all out attack on my puffy eyes and dark circles I charged the Clarisonic Opal treatment disk and per their directions, prepared to patch tested the serum on the inside of my arm. But when I squeezed out a few drops, it was a sludgy amber colored goo rather than the clear gel that I had seen in the samples. In addition, the container seemed practicallyempty, although I had just opened it. Something was wrong.
I went back to Sephora to buy a replacement. But when I explained the situation to sales associate and asked which one I should get, she went to speak to her manager. After looking at my serum, the manager went to a drawer and replaced the cartridge free of charge. I was blown away. When was the last time a store stood behind their product like that? I was already a frequent flyer at Sephora. I like their large selection, the ease of shopping and their policy of refunding your money if a product just doesn’t work for you. But this type of customer service deserves a special shout-out. I think both Sephora and Clarisonic deserves extra credit for taking so much pride in their products. It makes me even more confident in them and comfortable about my selections.
Back at home, my patch test went smoothly. I had no problem with the serum and prepared to use it tonight under my eyes. Rereading the brochure, I saw that I was to avoid the soft tissue directly under the eye and focus on the skin around the occipital bone. This means that I can’t treat the dark circles as well as the lower pouch areas, but I will take what I can get.